Data Protection & Privacy

Privacy Policy

Learn how CourtSync securely handles player account information, reservation transactions, and payment audit logs across all tenant facilities.

Effective Date: September 10, 2026 • Encrypted SSL Multi-Tenant Architecture
Terms Privacy
On This Page
SECTION 01 / COLLECTION

Information We Collect

To provide real-time court reservations and seamless booking confirmations, CourtSync collects:

  • Player Profile: Full name, verified email address, mobile number, and encrypted credentials.
  • Reservation Details: Venue selected, reserved court IDs, date and time slots, duration, and rented gear.
  • Payment Records: Uploaded transaction screenshot proofs and customer-provided payment reference numbers.
Minimal Data Scope: We only request information strictly necessary to process your court booking and verify transaction authenticity.
SECTION 02 / ENCRYPTION

Data Storage & Security Standards

We implement enterprise-grade security controls to protect your personal information:

  • Hashing & Encryption: Passwords are cryptographic Bcrypt hashes. All web traffic is enforced over TLS/HTTPS encryption.
  • Isolated Tenant Access: Venue operators can only inspect bookings and customer receipts submitted specifically to their own venue.
  • Audit Logging: Administrative actions, refunds, and proof verification events are recorded in immutable audit logs.
Restricted Access: Payment receipt attachments are accessible only to authorized venue managers during verification auditing.
SECTION 03 / DISCLOSURE

Third-Party Data Sharing

CourtSync does not sell, rent, or monetize personal user data with third-party advertisers or data brokers:

  • Tenant Venues: Booking details are shared strictly with the specific facility operator where your session is booked.
  • Legal Compliance: Information is only disclosed if required by law enforcement or valid court order in accordance with Philippine Data Privacy Act of 2012 (RA 10173).
SECTION 04 / SESSIONS

Cookies & Session Management

CourtSync uses essential HTTP session cookies for authentication, CSRF security tokens, and preserving active reservation checkout states. We do not use third-party behavioral tracking cookies.

SECTION 05 / RIGHTS

Your Privacy Rights & Control

Under applicable privacy legislation, you have the right to:

  • Access & Update: View and modify your profile details at any time from your account settings.
  • Data Portability: Request an export of your reservation transaction history.
  • Account Deletion: Request complete removal of your personal profile and historical data upon settling outstanding reservations.
Direct Account Management: Update your details anytime via the Profile Settings dashboard or contact our privacy officer.
SECTION 06 / RETENTION

Data Retention Periods

Booking records and transaction logs are maintained for financial accounting, audit verification, and dispute resolution purposes for the standard statutory retention period.

Privacy Commitments
01
Encrypted Storage SSL / TLS encryption and Bcrypt password hashing.
02
Zero Data Selling No third-party advertising or commercial brokers.
03
Full Control View, modify, or delete your account records anytime.
Privacy Inquiries

Have questions regarding data handling or wish to submit an access request?

Contact Privacy Team